Frequently Asked Questions

What payment methods do you accept?
  • We accept the following credit cards: Visa, MasterCard, and Discover.
  • PayPal - for purchases through paypal please contact us directly, [email protected]


When will my credit card be charged?
  • Your credit card is charged when the order is processed.


How do I cancel or change an order?
  • Please contact us directly by calling 707.822.7627 M-F 9-5 PST, or emailing [email protected]


How long does it typically take to ship orders?

  • Orders usually ship in 2-3 business days.


How will I know when my items have shipped?

  • All customers who provide their emails are emailed shipping confirmation with tracking number when items have shipped. If you do not have access to email you may provide a phone number to be notified of shipment tracking.


Do solar fans include solar panels?

  • Only the solar fan kits, items 9912BL, 9916BL, and 9920BL include solar panels. All other fans are sold as fan only. For quote on solar panels please contact us directly.


Do you sell parts for your items? How do I order them?
  • Replacement parts can be ordered by calling 707.822.7627 M-F 9-5 PST , or emailing [email protected]
  • If possible, have the item#, model# or part# ready.